Commitment to Quality
We are committed to continual improvement to our quality system. In order to ensure a quick and flawless testing process and support a wide variety of test requirements, we continually improve our quality program in effort to offer superior service within our industry. Our Quality Management System is managed in accordance with the requirements of ISO 17025:2017.
ISO 17025 Accreditation
Our Eden Prairie, MN and Irvine, CA facilities have received ISO/IEC 17025:2017 accreditation from the American Association for Laboratory Accreditation (A2LA).
ISO/IEC 17025:2017 is the international standard by which a laboratory’s commitment to quality and technical competency is evaluated and is becoming an essential standard for testing facilities serving the medical device industry. DDL achieved ISO/IEC 17025:2017 accreditation by demonstrating its laboratories are in compliance with the standard and A2LA accreditation requirements. This accreditation further reaffirms DDL’s technical competency and capability to produce precise and accurate test data that our customers can rely upon to meet their regulatory requirements. You may download a copy of our ISO/IEC 17025:2017 scope of accreditation here:
Our Eden Prairie and Irvine, CA laboratories are also both certified by the International Safe Transit Association (ISTA). You may download a copy of our ISTA certifications here:
One of the precepts to our quality system is understanding your needs and expectations. We can’t move forward without that critical piece. We understand your needs can change at any moment due to unforseen events and circumstances. In order to do this, we listen attentively and determine the optimal path to ensure satisfaction at every turn.
To report any issues or feedback you may have in your testing or interactions with DDL, please click here to fill out and submit a customer feedback form.
Have a question about DDL’s level of Quality Assurance? Please contact us or call us at 1-800-229-4235.